KamTech Systems services and solutions

Health Care Checkup Solutions

The smallest error rates in charges and billing can be result in large amounts of unrealized revenue in short order. Utilities with meter counts in the tens of thousands can be missing as much as a million dollars per year in uncharged and under-recognized earnings.

  • Are you confident that 100% of your customers are billed correctly each month?
  • Do you compensate for the shortcomings in your CIS by using manual processes?
  • Is the integrity of your data an ongoing challenge for your organization?
  • Are you incurring increasing IT maintenance expenses as a result of scalability limits?
  • Do you feel that your nightly processes are running as efficient as they can be?


The Health Checkup Solution

KamTech Systems recognizes that Utilities face these challenges, and has developed a new service offering that evaluates the overall health and data integrity of the Utility CIS and billing application. KamTech capitalizes on its extensive experience in Utility operations to obtain insight into the Utilities key business processes to provide an accurate and reliable Health Report.

Our custom analytics engine evaluates key areas of the CIS which are prone to problems. The analytics engine performs a series of reviews that analyze patterns in the aggregated and individual customer data in the following key areas:

  • Meter Readings & Consumption
  • Charges & Adjustments
  • Delinquency Events
  • Bills & Payments
  • Service Periods
  • Deposits & Payment Arrangements
Our solution will mine the billing system database, process the results through our engine, analyze the output and present the findings to the customer.


Client Benefits

We have found that our clients have experienced the following benefits as a result of KamTech providing this offering:

  • Invoicing of Unbilled Charges and Readings
  • Correction of Misapplied Payments and Adjustments
  • Improvement in Collections Activities
  • Increased Accuracy of Reports
  • Corrected Customer Rate Assignments
  • Identified discrepancies in service order processing
  • Providing additional analysis and insight for an IT audit


The Process

KamTech applies our defined methodology to deliver the Health Checkup findings and recommendations.


Easy Kickoff

KamTech simply requires completion of our custom Business Operations Questionnaire and access to your testing or reporting environment containing a copy of the production database.


Quick Execution

KamTech’s process evaluates key tables for multiple conditions to identify potential issues and problem record sets. KamTech uses reiterative processing to continuously produce refined data and eliminate irrelevant records.


Thorough Analysis

Our experienced consultant reviews the results to focus on the following:

  • Bill History: Examine the integrity of the linkages between billing history, open items, payments, and adjustments.
  • Accounts Receivable: Examine the integrity of the linkages between open items, adjustments, payments, and payment applications.
  • Charge Calculation: Examine the integrity of the linkages between service history, consumption history, and open items created by the charge calc process.
  • Payment Balances: Examine the accuracy of unapplied balances for all payments.
  • Open Item Balances: Examine the accuracy of balances for all open items.
Client answers to the Business Operations Questionnaire guide the consultant as they segment potential conditions and prioritize findings.


Comprehensive Findings

Subsequent to analysis, KamTech will deliver a Project Findings Report that contains:

  • A detailed description of each condition discovered
  • The impacted customers, invoices, and revenue for each condition
  • Recommendations for addressing conditions and a corrective course of action


Case Study Results

A client with 250,000+ accounts engaged KamTech to conduct an analysis on their CIS and identified the following revenue opportunities:

  • $1,500,000 in uncharged revenue
  • $500,000 in additional unbilled revenue
  • $250,000 in unassesed delinquency penalties
  • $500,000 in unassesed cut off fees
  • $150,000 in uncollected deposits
  • $350,000 error due to incorrect rate assignments
The client recovered over $1 million of historical receivables and increased future annual revenues by $1,200,000.